Privacy Policy

1. Data Collection

We collect information that you voluntarily provide to us when you use our services, place orders in our shop, submit a service request, or contact us directly. This includes:

Personal identification information: Your name, email address, phone number, and mailing address when you create an account, place an order, or submit a tech support request through our service request form.

Technical information: Device type, operating system, browser type, IP address, and browsing behavior collected automatically through server logs and analytics tools. This data helps us improve site performance and troubleshoot issues.

Service-specific information: When you submit a tech support or repair request, we collect details about your device, the nature of the issue, and any priority level you specify. This information is stored securely and used solely to fulfill your service request.

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2. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device by your web browser.

Essential cookies: Required for the basic functionality of our website, including user authentication, shopping cart persistence, and session management. These cannot be disabled without impairing site functionality.

Analytics cookies: We may use third-party analytics services to understand how visitors interact with our site. These cookies collect anonymized data such as page views, time on site, and navigation paths. No personally identifiable information is shared with analytics providers.

Preference cookies: These remember your settings and choices (such as dark mode preferences or language) to provide a more personalized experience across visits.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain features on our site, particularly the online shop and service request forms.

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3. WooCommerce & Payment Data

Our online shop is powered by WooCommerce. When you make a purchase, we collect the information necessary to process your transaction and fulfill your order. This includes your name, billing and shipping addresses, email address, phone number, and payment details.

Payment processing: We do not store your full credit card number, CVV, or other sensitive payment credentials on our servers. Payment transactions are handled by third-party payment processors (such as Stripe or PayPal) that comply with PCI-DSS (Payment Card Industry Data Security Standards). We only retain a transaction reference ID and partial card information (last four digits) for order tracking and refund purposes.

Order history: Your order details, including items purchased, order totals, shipping information, and transaction dates, are stored in our WooCommerce database to provide you with order history, process returns or exchanges, and improve our product offerings.

WooCommerce cookies: WooCommerce sets cookies to track your cart contents, session data, and recently viewed products. These are essential for the shopping experience and expire after a set period of inactivity.

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4. Contact Form & Service Request Storage

When you submit a tech support or repair request through our service request form, the information you provide — including your name, email address, device type, issue description, and selected priority level — is stored as a private entry in our WordPress database.

Storage and access: Service request submissions are stored as private custom post type entries accessible only to site administrators. They are not publicly visible on the website. We use this data exclusively to respond to your request, diagnose issues, and provide the technical support you have requested.

Retention: We retain service request data for up to 24 months after the request has been resolved, unless you request earlier deletion. This allows us to reference previous issues for follow-up support and maintain service quality records.

Email communications: By submitting a service request, you consent to receiving email communications related to your request, including status updates, follow-up questions, and resolution confirmations. You will not be added to any marketing mailing list unless you explicitly opt in.

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5. Third-Party Services

We may use the following categories of third-party services that process your data on our behalf. Each operates under its own privacy policy, and we encourage you to review them:

Payment processors: Stripe, PayPal, or Square may process your payment information when you make a purchase through our WooCommerce shop. These providers are PCI-DSS compliant and do not share your payment details with us beyond what is necessary to complete your transaction.

Hosting infrastructure: Our website and VM hosting services are powered by third-party infrastructure providers. Your data is stored on servers located in secure data centers with industry-standard encryption, redundancy, and access controls.

Analytics and monitoring: We may use analytics tools to measure site performance and user behavior in aggregate. These tools use anonymized or pseudonymized data and do not identify you personally.

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

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6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of access: You may request a copy of all personal data we hold about you, including account information, order history, and service request records.

Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly through your user profile.

Right to erasure: You may request the deletion of your personal data. We will comply with such requests unless we are legally required to retain certain records (such as financial transaction data for tax or compliance purposes).

Right to data portability: You may request that we export your personal data in a commonly used, machine-readable format for transfer to another service provider.

Right to object: You may object to certain types of data processing, including direct marketing communications. We honor all opt-out requests promptly.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

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7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please reach out to us:

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or site functionality. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy regularly.